1. Order Processing Time

All orders are processed within 24–48 hours after payment confirmation.

Orders placed on weekends or holidays will be processed on the next working day.

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2. Delivery Time

We deliver orders within:

👉 1–5 business days (standard delivery)

Delivery times may vary slightly depending on your location, courier conditions, or peak seasons.

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3. Shipping Coverage

We currently ship to multiple domestic and international locations depending on product availability and logistics partners.

If shipping is unavailable for your location, you will be notified at checkout.

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4. Shipping Confirmation & Tracking

Once your order is shipped, you will receive:

• A confirmation email or message
• A tracking number

You can use this tracking number to monitor your order in real time until delivery.

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5. Shipping Charges

Shipping fees (if applicable) will be clearly shown at checkout before payment. In some cases, free shipping promotions may apply.

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6. Delays & Exceptions

While we aim for fast delivery (1–5 days), delays may occur due to:

• Courier delays
• Weather conditions
• High order volume
• Remote delivery locations

We are not responsible for delays caused by external courier or logistics providers, but we always work to resolve issues quickly.

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7. Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information. Zentac is not responsible for delays or losses caused by incorrect or incomplete addresses.

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8. Lost or Missing Packages

If your package is lost in transit, contact our support team immediately. We will coordinate with the courier service to resolve the issue as quickly as possible.

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9. Contact Support

For any shipping-related questions or issues, you can contact our support team via email or contact form. We typically respond within 24–48 hours.